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Tower House Times - July/August 2010 |
Tower House Times
Extending Our Opening Hours For Your Convenience.
We offer two early morning surgeries with Dr Binns and two late night surgeries with Dr Lowe and Dr Foord, our opening hours are below.
Monday -7.15-20.00 (Last appointment 19.20)
Tuesday - 7.15-18.30
Wednesday - 8.00-20.00 (Last appointment 19.20)
Thursday - 8.00-18.30
Friday – 8.00-18.30
On Monday Lunchtimes the ansaphone will be operational between 1-2pm, for urgent issues a telephone number is provided on the message.
Clinics are held on three Mondays out of four, starting at 1.30pm by Dr Chloe Dallimore and Nurse Brenda and Nurse Judith.
Protected Time Training Afternoons for Staff
Once a month all surgeries in the area close for the afternoon for staff education and training both in - house and with the PCT, to improve services.The surgery will be closed on the
following dates from 1pm until 8am the following day, 16th September, 20th October and 18th November.
Maternity Leave
Dr Akhtar is currently on her maternity leave and will return next year. Nurse Colette has been on her maternity leave since January and will also return next year.
Locums Join us for Summer
Over the summer months the surgery will have locum Doctors joining us, whilst our Doctors take their Annual leave. Dr Malde, Dr Shafi,Dr Yeung and Dr Soman will be the Locums joining us for the summer.
GP Registrars
We have been joined by another GP Registrar, Dr Chloe Dallimore, she will be with the surgery until August 2011. Dr Bushra Butt remains with us until August 2010 as a registrar and thereafter until next February to cover Dr Akhtar’s maternity leave.
Surgery Improvements for Your Convenience
We have completed the refurbishment of our Nurses Treatment Rooms and the Reception Waiting area. We hope you feel these are good improvements to the surgery.
New magazine racks and health information display racks have been installed in the waiting rooms.
We have installed an automatic entrance door, which after a few teething problems, is now fully operational.
We have also installed display screens in the waiting rooms, to provide health information and a visual appointments call display, we hope that you find this helpful.
There is now a self check-in screen at reception, which enables you to check in for your appointment without going to the reception desk. Please try using the check-in screen, we hope you find it is quicker during busy times, but you may of course check in with the receptionist if you prefer.
A hearing loop system has been installed and we hope it will help our patients who have a hearing difficulty. Please let our receptionists know how you find our new hearing loop system.
A water dispenser is now in our waiting room. The dispenser has room temperature water and chilled water, for your convenience. We would be grateful if used cups are placed in the bins provided.
Phlebotomist
If your GP asks you to have a blood test, please book your appointment at the reception desk. Blood test clinics are held on Tuesday and Thursday mornings. Helen is our Phlebotomist.
www.towerhousesurgery.com
Please help us to free up our phone lines by using our website. You can use our website for requesting prescriptions,bloods test results, making non urgent enquiries and obtain travel vaccination advice, and cancel appointments. Our Phone lines can be very busy in the mornings as patients are ringing in to make on the day appointments, and request visits. You may find it less frustrating to ring for routine appointments or matters in
the afternoon,
Please let us have your comments about the website.
We Would Like to hear Your Opinion!
The Patient Participation Group is a few patients from this practice, who work with us with the aim of improving the surgery.
We meet for a couple of hours in the evening every two months with the practice manager and one of the doctors to bring the patient perspective to the way the surgery is run. If you are interested in joining phone John on 01494 527004.
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